A couple of users have reported that their Xbox Ones have been leaking “some kind of oil”, as a result of a obscure hardware issue. A member wrote on the Xbox Support Forums that the issue only occurs when he plays for multiple hours. He contacted Microsoft about the problem, but has not revealed what their response was. A second user also had the same problem, but the white residue dried up for the individual and then the issue fixed itself.
Only two users have officially reported this issue, which means that there are currently only two Xbox Ones effected by the problem out of the 2 million currently in use. Games site Gamespot wrote to Microsoft asking for a response, and one of the company’s representatives gave one.
They wrote the following:
While we have not seen any cases as described, we know that with a hardware launch of this magnitude customers will have questions, and we have many avenues for them to get the answers they need and get back into the game as soon as possible. Anyone who believes they are experiencing issues with their Xbox One should reach out to us. Customers may get in touch with us in a variety of ways including:
· Talking to a live customer support person who can call you back if you don’t want to wait
· Xbox.com for support pages and forums
· On Twitter with @XboxSupport
· There are also help and diagnostics on the console by saying “Xbox help”
Hardware launch issues have been a prevalent factor in the industry, and this problem isn’t on the same level as the infamous Xbox 360’s Red Ring of Death debacle, so far. We’ll update with any new developments on the story.