Lately, Fortnite players have been complaining about a strange error while trying to login into their Fortnite accounts. All of a sudden, the game gets disconnected and the player gets logged out. When they attempt to log in again, they receive the following error message displayed on their screen: “Sorry! Your account is inactive and may not log in”.
This has also happened with some of the players who tried logging in from another PC. You never know what might be the reason behind this error. But don’t worry because this blog will give you all the tried and tested ways to fix it!
Why Are You Getting The “Sorry Your Account Is Inactive And…” Error?
The Servers Are Down
Before assuming that there is some problem with the account, you should always check out the server status of the gaming website. We all are well aware that these websites execute regular server maintenance and so, attempting to login meanwhile might not be successful.
Usually, you will be notified of the scheduled time of server maintenance but sometimes, a random problem could also cause server breakdown.
Attempting to login From Another Platform or Device
It has been witnessed often that players are getting this error when they try to log into their accounts from a different platform, device, or even place. In this case, the fault is on their side and all is good with your account.
If you are trying to log into your account from a different PC, then you need to make sure that you have logged out from any other device. Gamers, especially those who visit Cybercafes a lot, end up using multiple devices to play games. In this case, it’s recommended to ensure that you have logged out of all other PCs before logging in from a new one.
Your Account Credentials Are Invalid
If you haven’t logged into your Fortnite account for quite some time, then chances are that you are using the wrong credentials for your account. In this case, you need to execute a password recovery operation and reset your password.
Given below are the methods that will help you to solve this problem with your Fortnite account:
How to Fix This Error And Regain Access to Your Account?
1. Reset the Credentials of Your Account
Try changing the credentials of your account at the earliest. You can start doing so by completely altering your account password so that it doesn’t resemble the old password in any way. Moreover, you should also change other specifics like your username among other things.
2. Login Via Connected Accounts
For this fix, you need to have a couple of social media accounts linked/connected to your EpicGames account, such as Facebook, Github, Twitter, Google, and so on. Now, try logging in via any one of your connected accounts (preferably the one you haven’t used for logging in before). The steps given below will help you with this procedure:
Step 1: Head over to your Epic Games Launcher account
Step 2: Click on ‘Connections’
Step 3: Once you are on the ‘Connections’ page, you will be able to view all the accounts linked to your Epicgames account. It might be possible that you haven’t connected the epicgames account to any of your social media accounts.
Step 4: Now, make sure that at least one of your social media accounts is connected to the Epicgames account. You can do this by clicking on the button below the social media icon on that page.
Step 5: Go to Epicgames launcher and log in using any of the connected social media accounts.
Step 6: You’ll be redirected to a page. Click ‘Continue’ and then, you can close that window on your browser. Now, you’ll be logged back into your account.
Note: Remember that this method will work only if your account has not been deactivated or banned. Make sure that your account has not been removed by asking them so from the ‘Contact Us’ option.
3. Your Account Might Have Been Banned
The error in question is also witnessed when the player attempting to log in has been banned. In that case, the game implies that you do not have any access to the account you were using to play. So, here, you can’t do much!
However, it is beneficial to know why your account might have been banned. The reasons are misconduct or hacking. In both of these cases, the player who owns the banned account has breached any of the game’s rules.
Try mailing your concern to the support team of Fortnite or Epicgames and they might reply with the instructions to activate your account again.
4. Seek Help From the Support Team
If any of the above methods do not work in your case, then the last resort is to contact the support team of Fortnite. You can receive assistance from here: http://fortnitehelp.epicgames.com/. Do mention your issue in full detail. And if it turns out that your account has not been banned, then the support team representative will surely help you regain access to your account. Refer to this page for any further issues: http://help.epicgames.com/customer/en/portal/topics/826250-epic-account-support/articles.
Also, in case your account has been banned, then they’ll let you know so when you email to the support team. They will re-enable your account in case it got banned by mistake.
Here are the steps you need to follow to reach out to the Fortnite support team:
Step 1: Go to the Fortnite ‘Help’ page.
Step 2: Scroll down and towards the bottom right, you’ll find the ‘Contact Us’ button. Click on it.
Step 3: Then click on ‘I can’t log in’ which will take you to a form where you have to provide some basic information about your account. These are listed below:
- Account details like display name, email, date of account creation, date of the last login.
- Your IP address
- Purchase Information
- Connected Accounts
Step 4: Click on ‘Continue’ and you’ll be taken to the support form. Fill out the fields given and describe your problem properly.
Step 5: They’ll take around a day to respond and resolve your issue.
Those were the probable reasons why you are getting the error along with 4 ways to fix the same. If you have been facing this issue too, then we recommend that you try out the aforementioned instructions to resolve it. Let us know once you get your account back!